Training and Consulting
April L. Harris offers training structured so that participants can easily absorb information and put it into immediate practice including confidential executive coaching, conference presentations, and group workshops. All of my programs can be customized to meet your training needs.
International Business: An Executive Briefing
Success in international business depends on polished interpersonal skills and savvy cultural awareness. Whether you and your team are travelling to another country, or welcoming international visitors to the U.S.A., knowledge of cultural customs and expectations can be critical to your success. Working one-on-one with your company’s executives or with your team, I will brief you on the specifics of the country you are visiting or hosting.
Protocol in Practice: Hosting International Visitors
The global economy challenges us to present our leaders and our businesses according to protocol. Become more culturally aware and learn the basics of international protocol through this one-day seminar. You’ll learn how to orchestrate a proper welcoming ceremony, organize a business meeting, and how to make your guests feel respected. We’ll discuss flags, foods, gestures, colors, greetings, interpreters, time, and much more.
Food, Flowers and Other Faux Pas: Hosting International Visitors
Americans are often unaware of cultural differences between the world’s nations and the serious gaffes that can occur as a result. This seminar raises awareness of cultural differences that must be considered when hosting international visitors.
Business Etiquette Basics
Success today requires more than technical expertise, to reach the top you need polished social skills. Learn the correct way to shake hands, make introductions, host visitors in your office, chair a meeting, take a business associate to lunch, work a room, travel and entertain on business, and dress for workplace success.
Business Leadership Skills for Women
Successful women are confident and self-assured. Learn how to communicate these traits through your actions, words, and appearance. This seminar includes proven techniques to help women diplomatically, yet authoritatively assert leadership in common professional situations such as business entertaining and dealing with peers and staff.
In our fast-paced society of two-career families and take-out meals, many people missed learning dining skills that were once transferred around the family dinner table. That doesn’t make these skills less important. It does make it imperative that we find other resources for learning them. Business today is the world’s largest social environment and what you don’t know really can hurt you. We’ll dine together as we learn how to read a table setting, the proper use for flatware, how to avoid common and embarrassing mistakes, and how to toast.
Nowhere is the need for polished manners more apparent than in the highly competitive race to the executive suite as people routinely converse, correspond, dine, and socialize with persons of influence and affluence, often with generational expectations very different from their own. This seminar will polish your interpersonal skills to ensure that you present yourself and your company with sophistication and confidence. We will discuss how to make introductions, work room, entertain clients at a luncheon or dinner, explore communication etiquette consistent with generational styles, and learn tips on dressing for everything from the boardroom to the golf course. This training will give you the confidence of knowing that your behavior is correct in the situations you face every day.
What to Call People
Is it Ms., Mr., Doctor, Colonel, or First Name? Learn how to correctly address people on invitations, in introductions, and on place cards.
On Dressing Well
Confidence, credibility, and success is the message of a well-dressed executive. Classic, traditional business attire remains the standard of professionals and is the hallmark of persons of affluence and influence. Learn how to sharpen your professional image for all aspects of your business life, from recruiting new clients to attending Chamber of Commerce functions, the symphony, or your child’s ballgame. This session will also give you tips on contemporary business etiquette.
April L. Harris is an expert in ceremonies, special events, etiquette, and protocol. She is the author of three books including Special Events Planning For Success, 3rd edition; Etiquette and Protocol A Guide for Campus Events, 2nd edition, and Academic Ceremonies A Handbook of Traditions and Protocol. A popular workshop and conference presenter, she is a journalism/public relations graduate of Bowling Green State University, earned a certificate at The Protocol School of Washington, and is a member of Protocol and Diplomacy International-Protocol Officers Association. She has enjoyed a long and successful career in higher education and has offered training and consulting since 1993.